MFA

Multi-Factor Authentication. How does it work?

Multi-Factor Authentication (MFA) is a security system that verifies a user’s identity by requiring multiple credentials such as a code from the user’s smartphone, the answer to a security question, a fingerprint, or facial recognition.

We support the authenticator app-based MFA method. This means, that in order to confirm your identity, you need to use one of the supported authenticator apps to generate a unique code to use it in addition to your password each time you log in.

The first thing you need to do is to download one of the supported authenticator apps for your smartphone:

If you are a Company Account owner  and want to enable MFA for your Company Account, please follow the guide:

Please note:

You should activate MFA for your account before proceeding.

After you have activated MFA for your account you can go back to the company profile page and activate MFA for your Company Account.

 

How to setup MFA for you and for your users in your Company Account:

 

As an owner of your  Company's Account you can enable the MFA option as follows :

  • Click on your Account menu > ⚙️Administration > Account info
  • Click the Activate button in the Multi-Factor Authentication section down the screen below
  • Scan the shown QR Code in the opened window using your preferred authenticator app and then enter the provided one-time code below.
  • Once you have done it, please proceed with click the Continue button
  • In the opened window copy provided recovery code and keep it somewhere safe. You may use it in case you need to log in without your device.

Please note:

You should select the "I have safely recorded this number" checkbox before you proceed

  • Click Continue button

Now you can enable MFA for the rest of the users

  • Select the "Force every user to use MFA before accessing the Company Account"  checkbox 
  • Click the Save changes button

 

    If you are not an owner and want to learn how to use MFA please  check:

    How to use MFA as a two-step verification feature:

     

    As a user of a Company Account, where the MFA feature is enabled, you need to use one of the supported authenticator apps to generate a unique code to use it in addition to your password each time you log in.

    The first thing you need to do is download one of the supported authenticator apps for your smartphone:

    Then you should enter to the Company's Account using your regular credentials (username/password)

    After that, the "Company Account Verification" pop-up window will appear.

    It means, that the Company Account you trying to log in requires all users to verify their identities before proceeding.

    • Click the Verify identity button
    • Scan the shown QR Code in the opened window using your preferred authenticator app and then enter the provided one-time code below.
    • Click Continue button
    • In the opened window you should enter a one-time code from the authenticator app from your smartphone
    • Click Continue button
    • In the opened window copy provided recovery code and keep it somewhere safe. You may use it in case you need to log in without your device

      Please note:

      You should select the "I have safely recorded this number" checkbox before you proceed

      • Click Continue button